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Consent Form for Collection, Use, and Disclosure of Personal Information

  • Personal Information Collected
    1. The company collects the following types of personal information to respond to your inquiries and provide consultation.
      – Required items: Name, company, positon(title), e-mail, phone number, Country, type of inquiry, message, referral sources
    2.  The information below may be automatically generated or collected when you use the Service.
      – Service usage records (access date and time), IP address, and communication content
      (When you talk with a consultant at the customer service center, your call will be recorded to safeguard your rights and improve the quality of services.)
  • Purposes of Collecting and Using Personal Information
    1. LG Chem collects and uses personal information to provide customized services to their customers.
    2. LG Chem collects and uses personal information to process customers’ various questions and requests by confirming their identification 
or to notify customers about services that have been improved or changed.
  • Period for Holding and Using Personal Information
    If you do not want our company to hold your personal information, you may request that we delete it at any time. 
The information below shall be kept for the specified period for the reasons listed.

    Holding information according to our internal policies
    – Retained items: Name, company, positon(title), e-mail, phone number, Country, type of inquiry, message, referral sources
    – Retention Reason: Preventing service interference and cooperating in the investigations of illegal users

    – Retention period: One (1) year from the date of processing the inquiry
  • Cross-border Transfer
    Personal Data collected by LG Chem may be transferred, where it necessary:
    – to meet the purpose for which you have submitted the information;
    – to enable you to be provided with information at a later date which may be of relevance and interest to you based on the nature and purpose of your requests;-
    – maintaining our operations or relationship management systems;
    – security, quality and risk management reviews; or
    – complying with any law and/or regulation.


    Your Personal Data may be transferred to third party service providers for the purposes of providing information technology, identity management, website/System hosting 
and management, data analysis, data back-up, security and storage services.
Service ProvidersAddressTransferred Personal DataData Center
LG CNS, LtdParc1.Tower1, 108, Yeoui-daro Yeongdeungpo-gu, Seoul, 
07335, Republic of KoreaCompany name, Email, Phone number, RegionKorea

※ LG Chem does not and will not use the information provided by customers for purposes other than what is notified.

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Collected data

Number of users, Session statistics, Approximate location (IP), Browser and device information
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Retention period

24 months

Recipients of data

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